Refund policy

Returns

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.

This means that all exchanges and refunds can be processed within 30 days of receiving your order. Verification of return (i.e, return tracking number) will be required in order to process the refund; if verification is not supplied, a refund will not be processed. Returns must be sent no longer than 5 business days from the date you receive return instructions. Late returns will not be accepted.

If the return is caused by the customer, customer should be responsible for the return shipping fee and respective taxes. We will deduct the fee and taxes if the cost is borne on our end when proceeding refund.

Shipping Fee: The specific fee should be based on the express company you choose. Shipping costs are non-refundable. If you are shipping an item over $45, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

* Note: If you return your purchase, then the cost of shipping will be deducted from any refund or credit. Consumer shall bear both shipping fee and taxes if return is caused by unaccepted physical nature of the products, e.g. the sound produced by the end keys on both sides may be less perfect than others, original spot or slight color variances derived from the materials rather than damage caused by shipping.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee and taxes for this reason.

No restocking fee to be charged to the consumers for the return of a product.

How to return/exchange item and proceed refund

Please follow this process for returning your parcel to us:

First, contact us to raise the request for return and corresponding reasons.
After we have confirmed your desire to return the item, please re-pack the item in its original packaging with labels and tags still attached.
Post your item to a given address. We advise the return goods by Post Office shipment facility rather than couriers like DHL, UPS, which may cost much more. Also, we strongly recommend you send the products using a secured or tracking method (mandatory in order to be eligible for a refund), and that you retain your proof of postage. As soon as we have your return, we will issue a full refund/exchange.
We’ll send you an email to confirm your return has been received and that your refund has been processed. You can expect to receive your refund within 1-3 working days of your package return. We are not obliged to give you a refund until we receive the returned products.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at may@gokalimba.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at may@gokalimba.com. Because we cannot ensure the item required will be available by the time returned items come back to the Distribution Center, except in very limited circumstances, we are unable to accommodate exchanges.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Stolen Packages

If you believe that your package has been stolen please notify your local law enforcement immediately. We take lost or stolen packages very seriously any would like to assist you in opening an official investigation for missing mail. While we understand that mail theft is an issue in some areas, we cannot be held responsible for packages that are stolen if tracking information states the package was delivered to the address provided by the customer.

Order Cancellation Request

Cancellation requests after 12 hours of the placed order will be not accepted, whether or not your desired item(s) has been shipped. If you order has been shipped, you (the buyer) will also be responsible for actual return shipping charges.

Shipping
To return your product, you should mail your product to: Alex Xu， RoomA207, Shang Shui Guo Ji Wen Hua Chuang Yi Yuan, 208 Bu Long Lu Shen Zhen Shi, 518112 Guangdong, China. Tel: 18126212825

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.